Refund Policy
This refund policy is also reflected in our Terms & Conditions.
Refunds
At Med School Insiders, it is our goal to provide exceptional service and a premium experience. If we have not met your expectations, you may initiate a refund under the following guidelines:
Services
- Refunds for unused services may be initiated within 30 days of purchasing a service, less any applicable fees (below). After 30 days and within 1 year, refunds cannot be issued, but may be processed as Med School Insiders Credits as defined below.
- Refunds cannot be issued for partially or fully rendered services.
- Approved refunds are only for unused services, at the discretion of Med School Insiders and are subject to: (1) a 5% administrative and processing fee of the total purchase price to cover the cost of credit card processing fees and returned payments, and (2) deduction of used services. For advising, hours are deducted at $400/hr. For tutoring, hours are deducted at the hourly rate of the lowest package tier. And (3), deductions of any resource fees or subscriptions that were included in the service package.
- Cancellation of services after 30 days of purchase will be processed as Med School Insiders Credits. Credits can be used toward any Med School Insiders products for 2 years from the initial service purchase date. Med School Insiders Credits are eligible to transfer to friends or family. Credits can be redeemed one time only.
- Students who are currently waitlisted for medical school and who purchase an admissions consulting service for the subsequent medical school application cycle are subject to an extended refund window of 120 days from the date of purchase, if the student is accepted off the waitlist (proof of acceptance required). Additional policies, as outlined above, still apply to the unused services refund.
Courses
- Courses are eligible for refund within 7 days of purchase, unless otherwise stated. Courses are not subject to refund or Med School Insiders Credit after their return window.
- Med School Insiders MCAT Course is eligible for refund within 10 days of purchase, less any tutoring expenses, as outlined above, and supplemental material expenses, fees, or subscriptions that will be deducted from the refunded or credited amount.